Refund policy
Thank you for shopping with us at NSV Vintage. Please review our refund policy carefully before making a purchase.
Refund Eligibility:
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Non-Delivery of Package: We understand the importance of receiving your order promptly. If, for any reason, you do not receive your package and it can be verified through our tracking system, we will offer a replacement, based on your preference.
Refund Process:
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Contact Us: If you believe you are eligible for a refund, please contact our customer service team at nsvvintagestore@gmail.com with your order number and a detailed explanation of the issue.
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Verification: Our customer service team will review your request and may ask for additional information, such as photos or order details, to verify the claim.
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Refund or Replacement: Once the claim is verified, we will initiate the refund process. You can expect to receive your new order within 2 weeks.
Exceptions:
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Incorrect Address: Please ensure that you provide the correct shipping address during checkout. We will not be responsible for refunds or replacements if the incorrect address was provided.
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Refused or Unclaimed Packages: If a package is refused or left unclaimed at the designated delivery address and is returned to us, we will not be able to issue a refund. It is the customer's responsibility to ensure timely acceptance of deliveries.
Contact Information:
For any inquiries or concerns regarding our refund policy, please contact us at nsvvintagestore@gmail.com
We appreciate your understanding and cooperation. Your satisfaction is our priority, and we are committed to providing excellent customer service. Thank you for choosing NSV Vintage.